Tag - customer service

Customer service chatbots help reduce product returns

In previous years, Azumi Mobile was overwhelmed with customer calls after the holiday season as users attempted to return smartphones. This year, chatbots helped address that issue.

Alex Cardenal’s numbers looked good even before the holiday return season officially wrapped up. Near the end of January, the chief sales officer at Azumi Mobile said fewer phones were being sent back, questions about products were being resolved faster and call deflection rates were excellent.

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