As a proud member of Pledge 1%, iRATING Pte. Ltd. has committed to philanthropic efforts through its business by pledging 1% of equity to Singapore Red Cross on 29th May 2019.
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Read More1. Install Google Play:
- Google Account Manager: https://www.apkmirror.com/apk/google-inc/google-account-manager/google-account-manager-7-1-2-release/google-account-manager-7-1-2-android-apk-download/
- Google Services Framework 9: https://www.apkmirror.com/apk/google-inc/google-services-framework/google-services-framework-9-release/google-services-framework-9-android-apk-download/
- Google Play services: https://www.apkmirror.com/apk/google-inc/google-play-services/google-play-services-19-5-30-release/google-play-services-19-5-30-000300-275531062-android-apk-download/
- Google Play Store: https://www.apkmirror.com/apk/google-inc/google-play-store/google-play-store-17-4-18-release/google-play-store-17-4-18-all-0-pr-278711585-android-apk-download/
- Install iRATING Collector app: https://play.google.com/store/apps/details?id=net.irating.collector.android
A look at the channels your customers are on, how long they’ll wait for service on each, and their expectations when it comes to their experience between them.
“Does anyone use the phone to make phone calls anymore?”
According to our 2019 Customer Expectations Report, the answer to that is a resounding yes, with almost 3 in 4 consumers reaching for their phones when looking to companies for support.
But despite the enduring popularity of the phone, overall usage of phone support has dipped 7% since 2017. Instead, consumers are generally living their best multi-channel life, using an average of 3 channels to reach out to companies. Read More
Touch Device Collector is a way to get in-the-moment feedback via iPad, Android Tablet, or Windows Tablet / Mini PC with touch monitor. It can work in offline mode in case of no internet connection.
This in-the-moment device can put at the Service Counter, Check-in/ Checkout Counter, Restroom entrance, and more.
Web Link Collector is a short survey link and QR Code that you can email it, print it on the product label, customer receipt, or use it on internet-connected devices to collect feedback.